Guest Policies
Check-in Policy:
1. The primary guest must be at least 18 years of age to be able to check into the hotel.
2. Our standard check-in time is 12 noon, and you can check-in any time after that till your reservation is valid.
3. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without an original copy of a valid ID, the guest will not be allowed to check-in.
4. PAN Card is not acceptable as a valid ID card.
Child Policy:
1. Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
2. Breakfast charges may be applicable for the child.
Triple Occupancy Policy:
Extra mattress shall be provided for triple occupancy bookings.
Pets Policy:
Pets are not allowed in the hotel premises
Hygiene and Conduct:
1. Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
2. Certain destinations may have different policies for specific times during the year.
3. Guests shall be liable for any damage, except normal wear and tear to Hotel assets. Guests shall keep the hotel room in a good condition and maintain hygiene and cleanliness.
4. Certain policies are booking specific and are informed to the customer while making the booking.
Contact Policies:
1. Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, and the booking may be put on hold or cancelled. In case of availability, OHHPL will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.
2. As we continue to strive to improve our services, OHHPLL may reach out to guests to get the feedback of their experience through calls or messages.
3. We might reach out to you for offers.
Smoking Policy:
No Smoking Policy: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Reception will be happy to help.
Beware of Fraud:
OYO Hotels & Homes Private Limited (“OHHPL”) or any of its affiliates does not authorize any of its employees, consultants, third-party vendors, associates to contact its guests via any mode of communication & offer promotional discounts in exchange for solicitation of monies/payments or other monetary transfers into digital wallets or bank accounts.
Such instances are acts of fraud. Encountering & acting on the same is solely based on your own accord & discretion. Neither OHHPL nor any of its affiliates/employees or associates will be responsible for any loss/liability arising out of such an event to any individual whatsoever.
Booking Extension Policy:
1. Extension of stay would be provided on current room rates, subject to availability.
2. Current room rates can be different from the rates at which the rooms were booked.
Cancellation Policy:
1. Cancelling a booking is as fast and easy as booking one. We would love to host you, but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking. Please refer to the screenshots below highlighting the cancellation policy text:
Consumer Website:
2.In case no cancellation policy is mentioned on the hotel details page, the following cancellation policy shall apply:
a. For bookings up to 3 rooms:
Cancellation Time Cancellation Fee
Until 9:00 AM on the check-in date Free cancellation (100% refund)
Post 9:00 AM on the check-in date One night’s booking amount
In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
Mid Stay Cancellations:
In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.
b. For bookings of 4 or more rooms:
You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.
Cancellation Time Cancellation Fee
30 days or more prior to check-in date : FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date : 50% advance amount
Less than 15 days of check-in date : 100% advance amount
On the date of check-in
In case you do not show up at the hotel, no refund is applicable on the booking.
Mid Stay Cancellation
In case you decide to shorten your booking for 4 or more rooms after the check-in date, no refund is applicable on the booking.
If you require any assistance, please visit:
c. How to Cancel?
You can cancel your booking using our website. You can also visit to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days.
Early Check-in and Late Check-out
1. Early Check-in (subject to availability): Early check-in is subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:
Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM 0% to 30% charges payable as per room rates of the previous day, depending on hotel policy
Between 10 AM and 12 Noon Complimentary
The above does not include charges for breakfast. If you require any assistance, please
2.Late Check-out (subject to availability): Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:
Check-out Time Late Check-out Charges
Between 11 AM and 1 PM Complimentary
Between 1 PM and 5 PM 0% to 30% charges payable as per room rates of the next day, depending on hotel policy
After 5 PM 100% charges payable as per room rates of the next day
Payment Policy
For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. The hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.
Grievances
For any grievances: Phone : 0124 - 4208080
Grievance Officer: Chetan Shridhar More